{"id":3574,"date":"2021-06-17T20:16:15","date_gmt":"2021-06-17T20:16:15","guid":{"rendered":"https:\/\/ymcaboston.org\/?page_id=3574"},"modified":"2026-03-26T15:04:34","modified_gmt":"2026-03-26T19:04:34","slug":"policies","status":"publish","type":"page","link":"https:\/\/ymcaboston.org\/zh\/policies\/","title":{"rendered":"\u653f\u7b56"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3574","page","type-page","status-publish","hentry"],"acf":{"content_builder":[{"acf_fc_layout":"content","content":"<h4>\u5927\u6ce2\u58eb\u987f\u57fa\u7763\u6559\u9752\u5e74\u4f1a<\/h4>\n<h4>Terms, Conditions &amp; Policies<\/h4>\n<p>Revised March 2026<\/p>\n<p>&nbsp;<br \/>\n<strong>Membership Authorization &amp; Billing<\/strong><\/p>\n<p>By providing bank account or credit card information, you authorize the YMCA of Greater Boston to initiate recurring payments for membership dues. These preauthorized debits constitute valid notice of payment.<\/p>\n<ul>\n<li>Memberships are continuous until canceled in writing, unless paid in full at time of purchase those are fixed term.<\/li>\n<li>Your account statement serves as your receipt.<\/li>\n<li>If a payment is declined, the balance remains due and payable to the YMCA.<\/li>\n<li>The YMCA may adjust membership rates with at least 30 days\u2019 notice via email.<\/li>\n<\/ul>\n<p><strong>Failed Payments<\/strong><\/p>\n<ul>\n<li>Returned payments will be automatically reprocessed.<\/li>\n<li>A $25 service fee will apply to each returned payment<\/li>\n<li>Memberships may be suspended or terminated after repeated failed payments.<\/li>\n<li>Accounts may be sent to collections if unpaid.<\/li>\n<\/ul>\n<p><strong>Membership Cancellation &amp; Refunds<\/strong><\/p>\n<ul>\n<li><strong>30-Day Guarantee:<\/strong> Memberships may be canceled within the first 30 days for a full refund, including joining fees.<\/li>\n<li><strong>After 30 Days:<\/strong> A minimum of 15 days\u2019 written notice is required prior to your next draft.<\/li>\n<li>Joining fees are non-refundable after 30 days.<\/li>\n<\/ul>\n<p><strong>Prorated Refunds may be issued in the event of:<\/strong><\/p>\n<ul>\n<li>Death<\/li>\n<li>Permanent facility closure or discontinuation of services<\/li>\n<\/ul>\n<p>Refunds will be processed within 15 business days of written notice.<\/p>\n<p><strong>Membership Holds<\/strong><\/p>\n<ul>\n<li>Memberships may be placed on hold for <strong>up to 3 months per calendar year<\/strong><\/li>\n<li>Holds must be requested in writing with 15 days advance notice prior to billing.<\/li>\n<li>Minimum hold: 30 days.<\/li>\n<\/ul>\n<p>During a hold:<\/p>\n<ul>\n<li>Membership is inactive<\/li>\n<li>Member pricing is not available for programs<\/li>\n<li>Active program registrations are not permitted<\/li>\n<\/ul>\n<p>Memberships automatically reactivate at the end of the hold period unless canceled with proper notice.<\/p>\n<p><strong>General Membership Policies<\/strong><\/p>\n<ul>\n<li>Memberships are non-transferable and non-refundable (outside stated conditions).<\/li>\n<li>Members must maintain a photo on file and scan in upon entry.<\/li>\n<li>Membership cards remain YMCA property; replacement fee applies.<\/li>\n<li>Members are expected to use their home branch at least 50% of visits<\/li>\n<li>Unused membership or program credits expire after one year.<\/li>\n<li>The YMCA is not responsible for lost or stolen items.<\/li>\n<\/ul>\n<p><strong>Code of Conduct<\/strong><\/p>\n<p>The YMCA is committed to providing a safe, inclusive, and respectful environment for all. Members and guests are expected to uphold the YMCA\u2019s core values of <strong>caring, honesty, respect, and responsibility.<\/strong><\/p>\n<p><strong>Prohibited behaviors include (but are not limited to):<\/strong><\/p>\n<ul>\n<li>Harassment, intimidation, or threatening behavior<\/li>\n<li>Abusive or inappropriate language<\/li>\n<li>Theft or destruction of property<\/li>\n<li>Use of drugs, alcohol, or smoking on YMCA property<\/li>\n<li>Carrying weapons<\/li>\n<li>Misuse of equipment or facilities<\/li>\n<li>Unauthorized guest access<\/li>\n<\/ul>\n<p><strong>\u9690\u79c1\u653f\u7b56<\/strong><\/p>\n<ul>\n<li>No cell phone use or photography in locker rooms, pools and pool areas, saunas, or steam rooms<\/li>\n<li>Photography is limited to designated areas and personal use only<\/li>\n<\/ul>\n<p>Failure to comply may result in suspension or termination of membership.<\/p>\n<p><strong>Membership Termination by YMCA<\/strong><\/p>\n<p>The YMCA reserves the right to deny, suspend, or terminate membership for:<\/p>\n<ul>\n<li>Non-payment<\/li>\n<li>Violations of policies or Code of Conduct<\/li>\n<li>Behavior that threatens the safety or well-being of others<\/li>\n<li>Actions inconsistent with the YMCA mission<\/li>\n<\/ul>\n<p><strong>Safety &amp; Child Protection<\/strong><\/p>\n<p>The YMCA conducts ongoing and regular screenings through a national sex offender database.<\/p>\n<ul>\n<li>Individuals identified as Level 2 or Level 3 offenders are denied access<\/li>\n<li>Valid government-issued photo ID is required for all adults (18+) to enter any YMCA facilities<\/li>\n<li>Access may be denied pending verification of screening results<\/li>\n<\/ul>\n<p><strong>Program Registration Policies (Including Private &#038; Semi-Private Lessons, and Small Group Training)<\/strong><\/p>\n<ul>\n<li>Member pricing requires active membership for the full program duration, meaning membership cannot have a cancellation date within the time of the program, nor may it be placed on hold during the program<\/li>\n<li>Annual liability waivers are required for all participants<\/li>\n<li>Participants under 18 require a parent\/guardian signature<\/li>\n<li>Instructors may be reassigned as needed<\/li>\n<li>Late arrivals do not receive extended time<\/li>\n<li>Private and Semi Private Lessons: Sessions must be used within the designated program period (typically 8 weeks)<\/li>\n<\/ul>\n<p><strong>Program Waitlist<\/strong><\/p>\n<ul>\n<li>No payment is required to join a waitlist<\/li>\n<li>If a spot opens, you will have 24 hours to register and pay to secure your spot<\/li>\n<li>Unclaimed spots will be offered to the next participant<\/li>\n<\/ul>\n<p><strong>Program Cancellations &amp; Changes<\/strong><\/p>\n<p>The YMCA may cancel or adjust programs due to weather, safety concerns, or other circumstances.<\/p>\n<ul>\n<li>Make-up sessions will be offered when possible<\/li>\n<\/ul>\n<p><strong>Program Refunds &amp; Credits<\/strong><\/p>\n<ul>\n<li>Full refund if the YMCA cancels a program<\/li>\n<li>Full refund may be issued due to medical reasons<\/li>\n<li>Refund only if withdrawal occurs within 24 hours of the first class <\/li>\n<li>After the second class: no refunds<\/li>\n<li>Missed classes are not eligible for refunds or make-ups<\/li>\n<\/ul>\n<p>Credits:<\/p>\n<ul>\n<li>Valid for future programs only<\/li>\n<li>Cannot be applied to membership dues<\/li>\n<\/ul>\n<p><strong>Personal Training Policies<\/strong><\/p>\n<ul>\n<li>24-hour cancellation required to reschedule<\/li>\n<li>Packages expire:\n<ul>\n<li>3 months (small packages)<\/li>\n<li>5\u201310 months (larger packages)<\/li>\n<\/ul>\n<\/li>\n<li>Sessions may be reassigned to another trainer if needed<\/li>\n<li>No refunds for unused sessions<\/li>\n<li>Refunds can be issued for medical reasons<\/li>\n<li>Partner training requires all participants to remain active<\/li>\n<\/ul>\n<p><strong>Private &amp; Semi-Private Lessons<\/strong><\/p>\n<ul>\n<li>24-hour cancellation policy applies<\/li>\n<li>Late arrivals do not receive extended time<\/li>\n<li>Sessions must be used within the designated program period (typically 8 weeks)<\/li>\n<li>Limited extensions may be approved for medical or emergency reasons<\/li>\n<li>No refunds for missed sessions<\/li>\n<li>Instructors may be reassigned as needed<\/li>\n<\/ul>\n<p><strong>Recovery Room Use<\/strong><\/p>\n<p>Use of recovery equipment (massage, heat, cold therapy) should be approved by a physician if you have conditions including, but not limited to:<\/p>\n<ul>\n<li>Cardiovascular or circulatory issues<\/li>\n<li>Inflammation or joint conditions<\/li>\n<li>Skin infections or contagious illness<\/li>\n<\/ul>\n<p><strong>Lost &amp; Found<\/strong><\/p>\n<ul>\n<li>The YMCA is not responsible for lost or stolen items<\/li>\n<li>General lost items are disposed of daily (except valuables)<\/li>\n<li>Valuables are securely stored for a limited time before disposal or transfer to authorities<\/li>\n<li>Camp\/program items are held for approximately one week<\/li>\n<\/ul>\n<p><strong>Photo &amp; Media Release<\/strong><\/p>\n<p>By participating in YMCA activities or visiting\/utilizing a YMCA Facility, you grant permission for photos or videos to be used for promotional purposes.<\/p>\n<p><strong>Policy Updates<\/strong><\/p>\n<p>The YMCA reserves the right to update or modify policies at any time. Members will be notified of significant changes when applicable.<\/p>","background_color":"","text_color":""}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - YMCA of Greater Boston<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ymcaboston.org\/zh\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - YMCA of Greater Boston\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ymcaboston.org\/zh\/policies\/\" \/>\n<meta property=\"og:site_name\" content=\"YMCA of Greater Boston\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/YMCABoston\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-26T19:04:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@YMCA_Boston\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ymcaboston.org\\\/policies\\\/\",\"url\":\"https:\\\/\\\/ymcaboston.org\\\/policies\\\/\",\"name\":\"Policies - 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